Playtechtoy Money Back Guarantee

We promise your money back if the item you received is not as described, or if your item is not delivered within a reasonable period of time. You can get a refund 14 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer.

How to get your money back?

It's simple, just Contact Us.

• E-mail: support@playtechtoy.com

When you contact us, make sure you have the order number ready.

Money Back Guarantee Terms & Conditions

1. During this process, we will investigate the incident, and in order to be able to close it quickly and in the right way we may ask you for:

• We may ask you to confirm your delivery address again.

• In case the product does not correspond to the description, we will ask you for pictures or videos in which you will need to highlight the exact problem.

• We can also ask you to confirm other information that could help us in the process.

Refusal to provide the requested information and non-cooperation may lead to the suspension of the process.

2. The Money Back Program does not cover the following situations.

• If the non-arrival of goods and/or services is due to error or miscommunication on the part of the buyer (eg providing an incorrect shipping address etc).

• If the received item corresponds to the description and the product in the order but is not the one you wanted, due to a wrong model, color, etc. In this case, you have to open a return request.

3. By participating in this Buyer Protection, you agree to be bound by these Rules.

• You undertake to provide only correct information.

• Any fraud and/or abuse by you will result in forfeiture of your eligibility to this Buyer Protection and will be immediately reported.